Josh Katz at richmond.com visits Mama ‘Zu and says of the service that:
“In all my years, I have never been treated as consistently awful as I have dining at Mamma ‘Zu, and I’ve been to Morocco. Everything, from the dank, subterranean inner ambience (great when trying to read the menu board, let me tell you) to the beyond-brusque attending service to their staunch refusal of every major credit card save American Express, works to make you feel glum.”
Don’t eat there then.
Yeah. People don’t seem to realize that their complaints about bad service reveal far more about themselves than about the service.
Makes me want to go to Morocco.
Bad service – and it is bad, so who are we kidding – is what keeps me going back. The whole passive/aggressive eating experience is as much a part of the charm as the food. You want the easy path, you go to Edo’s Squid. You want to show you’re a true and committed diner, you go to Mama Zu.